Mutual conflict and cracks are a part
and parcel of any business, specifically franchise businesses. Franchisor and his franchisees
aim to make profits from brand expansion by upholding cordial relations.
Despite this franchisor-franchisee association running an efficacious franchise
network is not as easy as it seems. The franchisor has to mould him as per the
obligation of each franchisee. The accomplishment of any franchise principally
depends on the kind of association the franchisor and his franchisees share
with each other. Being an effective business does not inevitably make it a
perfect franchise right.
Each franchisee is different
contingent on the province, professional contextual, personal nature and his
fiscal condition. The franchisor cannot treat all his franchisees in a parallel
manner. Also, each franchisee may comprehend the franchisor contrarily. Thus,
battles in certain cases are inevitable. The article deliberates a few of the
confusions that both franchisors and franchisees aspect at some or the other
time with their resolutions.
Usual errors from franchisors
Practised franchisors with a
flourishing franchise system always uphold decent business association with
franchisees. However, beginner franchisors with giant expectations from their
franchise business may sometimes get into problems with their partners over
small issues. Let us have a look at several of these:
The desire for swift success
First-time entrepreneurs with two or more
effective outlets, in their over-confidence, adopt the franchise route for
growth in cities and towns, without realising the necessity for a robust
franchise system and back up to support their partners. The investor who is
putting in their hard-earned money necessitates all kind of backing and
hand-holding to make their franchisee outlet a triumph.
The franchisee is not a kid
Franchisees are not kids. They have
made a cognizant decision to purchase the franchise and have willingly agreed to
function the business according to the rules and margins set forth by the
franchisor. In numerous cases, franchisors start taking franchisees as children
and do not give them the room to rise up as entrepreneurs. This may lead to the
letdown of the network at later phases.
Lack of attention
Several franchisors focus more on
enlargement rather than fusing on existing franchisees. This leads to
communication slit between them and their franchisees. Franchisees also adopt a
non-serious insolence which at later stages can interrupt the relations between
franchisor and franchisee.
Slip-ups by franchisees
Franchisees are mostly novel to
business but they generally enter the entrepreneurial field with a lot of
enthusiasm and dreams. However, too much enthusiasm can also lead them to worry
with the franchisor.
Not following franchise treaty
In several cases, there are
franchisees who contemplate themselves more groundbreaking and better
businessmen than franchisors. They twitch taking initiatives to upsurge the sales
of their outlets by flouting franchise treaty and without appraising the
franchisor. As a result, franchisor gets infuriated and leads to quarrels.
Not taking franchisor’s consent
Franchisees sometimes make the
blooper of selling products that they fetched from local vendors. The
product/service might become an accomplishment with customers but selling a
diverse product from his franchised outlet without the franchisor’s consent can
surely suppress the franchisor-franchisee relation.
However, in maximum
franchise systems, there is a process for requesting authorization to offer
novel products or services in an outlet. The reason franchisors permit and even
boost their franchisees to endorse novel products or services is that it aids
the system progress its consumer offering. Going against his franchisor by
vending other products is the nastiest idea for a franchisee.
Including franchise attorney
Disagreements between franchisor and
franchisee may arise from time to time. But a franchisee that goes to his
attorney every single time he has a clash with his franchisor may create larger
problems for him. The only person who can advantage from such a circumstance is
the attorney. Rather than going to the prosecutor, the franchisee can
scrutinize the situation and look for common ground to resolute the problem.
The finest way to resolve differences
The franchisor-franchisee association
is best governed by the franchise treaty that was signed at the time of the
deal. The contract mentions each and every element that the franchisor wanted
his franchisee to trail. Therefore, it is always desirable for franchisees to
read, comprehend and analyse to each clause before putting signatures.
Violating any clause mentioned in the contract after signing is certain to antagonize
any franchisor.
Flouting territorial rights
In several cases, the franchisors can
give his franchise to another franchisee in the similar territory of his prior
franchisee. This can hamper the sales of the old outlet located at an identical
place. Such actions might interrupt the pleasant association of the franchisor
and franchisee. Franchisors must safeguard franchisee’s triumph before
considering his returns.
Inadequate training to franchisees
Franchisees being novel to the
business depend on the franchisor for training and guidance. At times, the
franchisor rejects giving further training to the franchisee after some point
of the stint. Such rejections can have serious consequence on the franchisee.
Franchisors are obligatory to stand up for all their promises that are made in
terms of training and supporting.
Concealed costs
Maximum franchisees take credits to
acquire a franchise. To further obscure the matter, franchisor at times asks
for additional investments for commercials or promotional affairs called
concealed costs without any preceding notice. All these capital related
problems should be openly deliberated before the signing of the franchise
treaty.
Dearth of communication
Every franchise association
necessitates free-flowing communication among the franchisor and franchisee. At
every single step, it is only through communication a franchisee and franchisor
can get the greatest of each other. Lack of communication can disintegrate the
prevailing relationship or even break off the treaty.
Modifications without permission
Being fledgling and enterprising, a
few novel franchisees may like to alter projects of the outlets without taking
prior consent of the franchisor. Moreover, the franchisees for the improvement
of their outlet may install certain variations as well. This can make the franchisor
infuriated and nasty towards the franchisee. No distrust, the outlet fits the
franchisee, but the brand belongs to the franchisor. Therefore, franchisees
must seek permission before shifting the outlet.
Delay in royalties
Royalty is the trivial percentage of
returns paid by franchisees to the franchisors. Numerous franchisees
considering it a load evade paying it on time. This can surely hinder to the
franchisor-franchisee association.
Failure in upholding standards
Franchisees are the pillars of the
franchise system. A single blunder on their part can harm the status of the
brand. Therefore, franchisees should always preserve the decorum set by
franchisors.
Not paying attention to franchisors
A few franchisees in their effort to
be different and groundbreaking, may not take the advice of the franchisor
extremely. However, the latter’s advice will certainly aid the franchisee to
get more accomplishment.
Conclusion
To conclude, the franchisor-franchisee relation has been often associated with the parent-child relationship in which the franchisors are the parent while franchisees the kids. Any small misunderstandings or differences in insights can have an adverse effect on the franchisor-franchisee association.
Franchisors and franchisees should always try to overawe their trivial issues by being broad-minded and considerate. Moreover, keeping in mind each and every clause of the franchise contract would also be obliged to a great extent. At Frantastic, we help our clients by providing various franchise opportunities in franchising across sectors.
Great information
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